Please note we do not offer returns or refunds for Portraits or Personalised Wall Art once your order has been placed.
For non-personalised wall art we offer a 14 day returns period. The customer is liable to cover costs to post the item back to us.
We will process the refund to your original form of payment within seven (7) business days after we have received and inspected your returned piece(s).
- Credit card or debit card refunds may take up to five business days to post to your bank, then up to two billing cycles to appear on the bank statement.
- Gift card and product voucher refunds may take up to 24 hours to process. You may check your balance online.
- PayPal refunds may take 7-10 business days to post.
Refunds are issued to the original payment method. If you purchased your order with multiple payment methods, the refund is first applied to the credit card, debit card, or PayPal account up to the original amount charged, then to the gift card or product voucher.
Store credit will be provided as a gift card and will be emailed to you via the original order email. Store credit cannot be transferred to another person or account. Please treat store credit like cash. Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in the currency you have transacted in.
CANCELLATIONS & CHANGE OF ADDRESS
An order cannot be canceled once it has been processed. We are unable to change the shipping address once it has been shipped. Orders canceled before they have been processed will receive a full refund in the form of store credit.
If your parcel is marked as "delivered" but you have not received it, please phone your nearest post office for updates. Often times, your item will be prematurely tagged and will deliver within the next two (2) business days. If your package still cannot be located, or has been lost in transit, please contact us.
We are not responsible for delivery to incorrect addresses if the address was wrongfully inputted by the customer at checkout. We are not responsible for packages that have been signed as delivered but cannot be located. For this reason, we recommend shipping your item(s) to your personal address rather than a workplace, friend or relative.