QUESTIONS ABOUT YOUR DELIVERY? 

After checkout, we will send you an email confirming your order. 

Once your item ships, you will be sent a tracking number. You may track your package here.

Please allow 48 hours for your tracking information to be updated. 

 

FOR ORDERS OF CUSTOM PORTRAITS :

All custom portraits are shipped from Melbourne via AusPost. We offer free Express Delivery on all portraits. If you wish to see a proof prior to printing and dispatch you can select this at the final step of the checkout.

 

 FOR ORDERS OF COLLARS & LEASHES :

**Unfortunately due to COVID-19 deliveries are taking longer than usual and can take 20 business days to arrive. Some orders may take a bit longer. We appreciate your patience and understanding during this difficult time**

Please allow for around 16 business days for delivery after dispatch. Shipping times vary globally, but are typically as follows:

USA: 6-12 business days

Canada: 6-12 business days

Australia & New Zealand: 6-12 business days

UK: 6-12 business days

Europe: 6-12 business days

 

Other destinations may require longer delivery times. Tracking information may be unavailable in your home country. 

 

 

Shipping Delays

Please note that we do not have control over shipping delays. If you have questions about your delivery status, please do not hesitate to contact us.  Possible reasons for a delay include:

1. Parcel is awaiting customs inspection in your home country
2. Parcel is awaiting space availability on the shipping aircraft 
3. Parcel simply needs time to go through the system - some cities take longer to process items than others 

 

 

Your Oh Barney order ships directly from our global warehouse. This allows us to achieve global shipping in a timely manner and at an affordable price! 

 

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