If you have any questions regarding our shipping times please feel free to email us at Barney@OhBarney.com , send a message via live chat or use our contact us form here.
We are based in Moorabbin, Victoria, Australia. All orders are dispatched from our studio :)
Proofs are delivered to your email you used when ordering and are usually delivered within 3 to 7 working days.
We ship via Express Post with Australia Post. For orders that don’t request a proof you should receive your order within 5-7 working days. For orders that request a proof your order will be dispatched the following working day after approval. Express post within Victoria you should receive your order the following working day after receiving your dispatch notification. For other states delivery can take up to 3 working days following receiving your dispatch notification. Please note turnaround times may increase in periods of high demand.
If you order a collar or leash with your portrait your items will be shipped with your portrait. For orders that don’t include a portrait, your order will be shipped within 2-4 working days via AusPost Standard Post.
Once you have received your dispatch notification via email you can track your order via our website here or via the AusPost tracking page here.
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